At Bright Futures Health, we are committed to providing outstanding care and support for families. This includes making the billing and insurance process as smooth and transparent as possible. However, due to ongoing administrative challenges, we are significantly changing how we handle claims involving Allianz and Cigna health insurance policies.
What’s Changing?
Effective immediately, Bright Futures Billing will no longer submit claims directly to Allianz or Cigna on behalf of clients. Instead, we will issue invoices to our clients, who should submit them to their insurer for reimbursement.
Why Is This Change Happening?
Over the past year, we have experienced a significant increase in the administrative burden required to manage claims with Allianz and Cigna. Despite our team’s best efforts, delayed processing times, inconsistent communication, and frequent claim rejections have made it increasingly challenging to deliver a reliable and timely billing experience for our families. These delays have impacted our administrative efficiency and led to frustration and uncertainty for our clients.
To address this and ensure that we can continue focusing on clinical care and service excellence, we have made the difficult decision to transition to a client-led reimbursement model for Allianz and Cigna policyholders.
What Do You Need To Do?
From now on:
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You will receive an invoice directly from Bright Futures Billing for your consultation or treatment.
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You should then submit this invoice and any supporting documentation (e.g., referral letters or receipts) directly to your health insurer for reimbursement.
We recommend checking with your insurer in advance to ensure you understand the required documentation and the claims submission process. Most insurers, including Allianz and Cigna, provide online portals or apps that make this process straightforward.
We’re Here To Help
We understand that this change may cause some inconvenience and sincerely apologise. Our team remains available to support you with:
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Itemised invoices formatted to meet insurer requirements
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Clinical letters or referral documentation as needed
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Guidance on what information to include in your claims submission
We hope that by streamlining the billing process on our end, we can reduce delays and give you greater control over your reimbursement timeline.
Looking Ahead
Bright Futures Health remains committed to delivering the highest standard of paediatric care while adapting our administrative processes to serve our families better. While this change affects Allianz and Cigna clients specifically, we are continually reviewing our insurance billing policies to ensure they are sustainable and aligned with our goal of family-centred care.
If you have any questions or concerns, please don’t hesitate to contact our billing team directly at billing@brightfutures.health.
We appreciate your understanding and continued trust in Bright Futures Health.
